Discover Windows 7 recorder

When a friend, colleague or a user on your network report you a problem with his computer, ask him to use the recorder of shares included as standard in Windows 7 and reproduce the problem. It will be easier to understand, analyze and resolve its difficulties. A very useful tool also for bugs back to publishers or department of his company.

Originally designed for the convenience of "Help Desks" business, the Recorder of user action is a new tool built into Windows 7, which is any kind of use in everyday life. It especially allows friends to help each other solve their computer problems. It is therefore important to know the functioning of this tool.


METHOD 1:

• Close all unnecessary windows
• Open the "Start" menu of Windows 7
• In the search field, type "record" and select "Save steps to reproduce the problem" in the list of hits.
• Click "Start Recording"
• Run the application that poses a problem
• Reproduce step actions that lead to the problem
• Each click of the mouse and each called function is registered.
• When you make an important step, click "Add a comment" with the mouse select the area of the screen particularly concerned and indicate what you would do or want to obtain.
• Once the problem was reproduced and displayed, click "Stop Recording".
• Windows asks you where to save the record. Give the file a name and click OK
• Registration is in the form of a ZIP file that can then be sent by email to the person who can help.
• The ZIP archive actually contains a report in HTML format "MHT". This report contains two sections:
  • The "User Actions" section shows a screenshot of the screen after each action (mouse click) the user. The clicked area is automatically highlighted.
  • The "Additional Details" section contains more technical information such as system calls triggered, activated processes, etc..

METHOD 2:

• Open the "Start" menu of Windows 7
• Click on "RUN" there.
• Now, in "RUN" box type "psr.exe" and press enter.
• The recorder will be opened.
• Press "Start Recording" and when you have finished recording click "Stop Recording".
• Now save the in ZIP archive which actually contains a report in HTML format "MHT".
• Open it and have look.

NOTE : You can also open the recorder by its location. It is located in following location:-

C:\Windows\System32\psr.exe